outcomes & consequences of change
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Planned programmes of change can often lead to unanticipated outcomes and unintended consequences. In fact, the frequent failure of organisational change programmes to deliver against their intended aims is broadly acknowledged, with some researchers quoting failure rates of up to 70 percent (Balogun, 2006).
Balogun, J. (2006). Managing Change: Steering a Course between Intended Strategies and Unanticipated Outcomes. Long Range Planning 39(1) 29 – 49. Retrieved October 27, 2012 from Science Direct.